FAQ's

🛒 Promo Codes & Discounts

Discount codes and sale prices cannot be combined.

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📦 Order Processing & Shipping Information

At Syntora, we’re committed to delivering your order smoothly and on time. Here’s what you can expect:

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🕒 Processing Time

Please allow 3–5 business days for order processing and production before shipment.

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🚚 Shipping Timelines

United States:
Shipped via USPS or FedEx with an estimated delivery time of 15–20 business days.

International:
Delivery typically takes 15–30 business days, depending on your region and fulfillment center.

⏳ Note: Unexpected delays may occur due to weather, customs, high demand, or global disruptions. We appreciate your understanding.

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🔍 Tracking Your Order

You’ll receive an email with tracking information once your order ships. You can also check status anytime on our Track Your Order page.

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❌ Order Cancellations & Address Changes

• Orders may be cancelled within 24 hours of placement by emailing syntorashop2025@gmail.com with the subject line: "CANCEL MY ORDER".

• Entered the wrong address? Let us know within 24 hours. After shipping, address changes are no longer possible.

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🚪 Delivery Attempts

Most carriers attempt delivery twice before returning the package to us.

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💥 Damaged Orders

If your product arrives damaged, email us at syntorashop2025@gmail.com with your order number and a photo. We’ll send a replacement at no extra cost.

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🤝 Need Support?

Have questions or concerns? Reach out anytime—we aim to respond within 24 hours.
📧 syntorashop2025@gmail.com